SHIPPING & DELIVERY POLICY
At Rocky Ranch, we know how important it is to receive your pup’s treats on time and without hassle. That’s why we’ve streamlined our process to make shipping fast, affordable, and reliable.
Order Processing
All orders are processed within 2–3 business days. You’ll receive a confirmation email as soon as your order is on its way.
Shipping Locations
We ship from our warehouses in Texas to ensure fast delivery across the country.
Delivery Times
Orders typically arrive within 3–5 business days after shipping. You’ll receive a tracking number via email so you can follow your package in real time.
Shipping Rates
- Standard Shipping flat rate charge of USD 7.99
- Free Standard Shipping on orders over USD 50
*Free shipping applies to standard delivery within the contiguous U.S.
International Shipping
We currently do not offer international shipping. Orders can be shipped to all 50 U.S. states.
Have questions? Our customer support team is happy to help — just reach out to name@email.com
RETAILER POLICY – PARTNER PROGRAM
At Rocky Ranch, we’re proud to support groomers, boutiques, and independent pet retailers with exclusive product kits designed to help you grow your business while offering high-quality treats your clients will love.
Who Can Purchase Kits
Retail product kits are available exclusively to approved retail partners. If you’re not yet a partner, you can apply through our [Retail Program Application Form].
Kit Contents
Each kit includes a curated selection of our best-selling treats, designed for easy in-store display and resale. Some kits may also include marketing materials, samples, or signage depending on availability.
Order Minimums for repurchase
Minimum order quantities (MOQs) apply and may vary depending on the product selected. Details are provided on each product page or during onboarding.
Pricing & Discounts
Retailers receive exclusive wholesale pricing on all kits. Additional discounts may apply based on order volume or promotional campaigns.
Shipping & Fulfillment
- Orders ship within 2–3 business days
- Free shipping may apply to partner program kits
Support & Questions
If you have questions about your order, kit availability, or how to maximize sales, our retail support team is here to help at customerservice@rockyranchpet.com.
